Team-level webhooks and widget file attachments are here 📎

We're excited to share two new features we've been building that should make managing your feedback easier and more powerful: Team-level webhooks and Widget file attachments.

These updates are all about simplifying your workflow and giving your users more ways to show you exactly what they mean. Let's dive in.

1. Simplify your setup with team-level webhooks

We know that for users running multiple projects that managing integrations for each one individually could be a bit of a headache. If you have 10 projects, that's 10 separate webhooks you need to set up, monitor, and update.

Not anymore.

We're introducing team-level webhooks. When you set up one of these global webhooks, it'll fire every time a configured event (right now, that's "feedback created") happens in anyproject within your team.

What this means for you:

• One webhook, many projects: Easily listen for new feedback across all your products, clients, or internal tools using a single endpoint.
• Centralized management: Need to update the destination URL or secret key? Change it once, and it instantly applies everywhere.
• Cleaner code: If you're building your own automation, you don't need to handle separate endpoints for every single project—you can rely on the data coming to one place and route it from there.

How it works:

Just give your global webhook a name, enter the URL, and you're good to go. Like our project-level webhooks, you can secure it by providing a SECRET to verify that the payload is genuinely coming from Ybug.

2. Get more context with widget file attachments

A screenshot is great, a screen recording is better, but sometimes your users need to send an actual file to explain what they're seeing. Maybe it's a specific CSV that broke an import, a log file, or a custom image asset.

That's why we've added Widget file attachments.

Now, your users can easily attach media or documents directly to their feedback report right inside the widget. They can simply drag and drop files into the widget interface, making it as user-friendly as possible.

What you can receive:

We support common file types, including:

• Images: JPG, PNG, GIF, AVIF, and WebP
• Video files: MP4 and MOV
• Documents: Plain text and CSV files

Each file can be up to 10MB, giving you plenty of room for relevant context.

Once attached, these files are available for you to review directly in the Ybug dashboard and are also included in the webhook payload, so your integrated tools get the full picture immediately.

Availability:

Widget file attachments are available on the STARTUP plan (up to 2 attachments per feedback) and the COMPANY plan (up to 5 attachments per feedback).

Start using them today

Both Team-level webhooks and Widget file attachments are available right now. We think these features will remove some friction from your daily work and help you gather even more actionable feedback.

Ready to simplify your integrations or capture richer reports? Go check out your Team Settings or upgrade your plan today.

As always, if you have any feedback on these or ideas for what we should build next, just let us know! We're curious to hear what you think.