Introducing Ybug's Integration with Intercom: Elevate Your Customer Feedback

Good news, everyone! Ybug's Feedback Widget now seamlessly integrates with Intercom! This powerful combination enhances your ability to collect, manage, and act on user feedback efficiently.

What's New?

Our integration brings Ybug's visual feedback capabilities directly into your Intercom Messenger, offering you:

1. Feedback Collection via Messenger Home Screen: Easily add the Ybug Feedback app to your Intercom Messenger's Home screen, providing users with a convenient way to submit feedback at any time.
2. On-Demand Visual Bug Reports: Incorporate the Ybug app into any conversation, allowing you to request detailed bug reports with screenshots or screen recordings when you need additional context.
3. Improved User Experience: Users can now submit visual feedback directly through the familiar Intercom interface, streamlining the process and encouraging more frequent feedback.

Setting Up the Integration

Getting started with the Ybug Feedback Widget in Intercom is straightforward:

1. Ensure you have an active Intercom widget on your site.
2. Install the Ybug Feedback Widget on your site.
3. Add the Ybug Feedback Widget app to your Intercom workspace and enable the integration in Ybug.
4. Configure the app to appear on your Messenger Home screen or in conversations as needed.

Once set up, you're ready to start collecting rich, visual feedback directly through Intercom!

Example use cases

Here are some ways you can leverage this integration:

• Proactive Feedback Collection: Encourage users to share thoughts on new features by displaying the Ybug app prominently on the Messenger Home screen.
• Detailed Bug Reporting: Quickly request screen recordings or annotated screenshots when users report issues, ensuring you have all the context needed for efficient problem-solving.
• User Experience Improvement: Gather visual feedback on your UI/UX to identify areas for enhancement and prioritize improvements.
• Effective Beta Testing: Easily collect comprehensive feedback from beta testers, including visual examples of any issues they encounter.

We're pleased to announce that the Ybug Feedback Widget integration with Intercom is available now for users on the Startup plan and above. There are no additional costs associated with the integration beyond your standard Intercom fees.

Ready to enhance your feedback collection process and provide an even better experience for your users? Enable the Ybug Feedback Widget integration with Intercom today and start gathering more valuable, context-rich feedback to drive your product forward.

We're here to help if you have any questions about setting up or using the integration. Don't hesitate to reach out to our support team for assistance.

Happy feedback collecting!